QUESTIONS ABOUT SHIPPING AND RETURNS
Information about product fulfillment
Orders placed during the week will process within 24 hours and orders placed on the weekend will process the following Monday. Customers have two options for shipping: ground or expedited. Once an order has processed, ground shipping takes between 5 and 15 days, and expedited shipping is two days. When an order is placed, the customer will receive a confirmation number and can contact customer service with their order number if there any questions on a shipment or delivery date.
If you decide your BewellConnect device isn’t for you, BewellConnect will issue you a full refund on your purchase if you contact us within 30 days of purchase. To request a refund, contact BewellConnect Support by phone or email and the agent will issue you a return receipt; please send your product back in the original packaging and full working order (no damages). Product must be mailed within 5 days of the return receipt being issued. A refund will be issued once the product is received in our warehouse.
If you received you product and the package is damaged, please contact Customer Service within 2 days of receipt. Customer Service will issue a pre-paid return label and a replacement product will be issued; products must be returned within 10 days of receiving the return label.
If your device has stopped working and is still under warranty please contact Customer Service by phone or email for troubleshooting assistance. If we find that your device is in fact defective while within the warranty period, we will issue you a pre-paid return label to send your product back and issue a replacement upon receipt of the faulty device.
QUESTIONS ABOUT MyTensio
Your blood pressure monitor
Your blood pressure is recorded as two numbers:
*Systolic blood pressure (the higher number) — indicates how much pressure your blood is exerting against your artery walls when the heart beats.
*Diastolic blood pressure (the lower number) — indicates how much pressure your blood is exerting against your artery walls while the heart is resting between beats.
Typically, more attention is given to systolic blood pressure (the top number) as a major risk factor for cardiovascular disease for people over 50. In most people, systolic blood pressure rises steadily with age due to the increasing stiffness of large arteries, long-term build-up of plaque and an increased incidence of cardiac and vascular disease. However, elevated systolic or diastolic blood pressure alone may be used to make a diagnosis of high blood pressure. And, according to recent studies, the risk of death from ischemic heart disease and stroke doubles with every 20 mm Hg systolic or 10 mm Hg diastolic increase among people from age 40 to 89.
IT IS RECOMMENDED THAT YOU CONSULT WITH YOUR PHYSICIAN IN ORDER TO DETERMINE
YOUR NORMAL BLOOD PRESSURE.
High blood pressure (HBP or hypertension) is when your blood pressure, the force of the blood flowing through your blood vessels, is consistently too high.
1. Enable Bluetooth on your smartphone / tablet
1. Recharge the unit with the USB cable
1. Apply the cuff correctly and try again.
2. Reread “Measurement Modalities” and try again
3. Try again when you are calmer without talking or
moving during the test
4. The unit is not suitable for people with a serious
Use a soft, dry cloth to clean the unit. If necessary, use a cloth lightly moistened with tap water.
– Do not use alcohol, benzene, thinner, or other chemicals to clean the unit or cuff.
– Before any use, it is advisable to wash your hands. Do not wash or wet the cuff.
– Avoid placing the unit in direct contact with sunlight, high humidity, or dust.
QUESTIONS ABOUT MyOxy
Your pulse Oximeter
MyOxy is a device designed to measure your arterial oxygen saturation (SpO2) and your pulse rate (PRbpm).
Oxygen saturation (SpO2) measures the percentage of hemoglobin binding sites in the bloodstream that is occupied by oxygen. Many factors can modify hemoglobin’s affinity for oxygen and reduce oxygen saturation in the blood. A finger pulse oximeter can help monitor oxygen saturation.
When using the device for the first time, make sure that the battery has been charged via the USB port. Connect the USB cable of the device to a computer to charge it. Once the device has been charged, you can disconnect the USB cable.
Insert your finger (generally the index finger) into the device. The fingernail must be facing upwards. The device turns itself on automatically when a finger is inserted. The readings appear on the device screen. It may take a few minutes for the readings to appear. When the result flashes, the data has been transferred to the mobile application. Important : the data will only be transferred to the application if the application is open while the device is being used and Bluetooth 4.0 Smart Ready is activated.The device switches off automatically after eight seconds.
If it is difficult to obtain a reading, try with the other hand or with another finger on the same hand.
To clean the silicone inside the oximeter that comes into contact with the finger, use 70° rubbing alcohol. Apply the alcohol using a soft clean cloth. Also use the rubbing alcohol to clean the finger being measured, before and after use.
– Do not pour or spray liquid on to the surface of the oximeter. Make sure that liquid does not come into contact with the device openings. Leave the oximeter to dry before using again.
– Do not sterilize the device in an autoclave, with ethylene oxide or by immersing it in liquid. The device must not be sterilized.
Inaccurate readings may result from:
– Nail-polish (colorimetric interference) or artificial nails
– High levels of dysfunctional hemoglobin (carboxyhemoglobin or methemoglobin)
– Intravascular dyes (indocyanine green or methylene blue)
– Bright light. If necessary, protect the sensor positioning area
– Excessive movement of the user
– Defibrillators and interference from high-frequency electrosurgical devices
– Venous pulse
– Placing the sensor on a user with a blood-pressure cuff, an arterial or intravascular catheter
– High blood pressure, severe vasoconstriction, acute anemia or hypothermia
– Heart failure
– Poor pulse quality (low perfusion)
– Low level of hemoglobin
If the screen shows “?”, it means the signal is unstable. You need to take the reading again.
The battery indicator flashes when the battery is low. The device must be recharged using the USB cable.
This could mean the battery is low or dead. Charge your device and try again. If the problem continues contact customer service.